Casino Room welcomes its players at first glance with a very positive appearance. The bright and vibrant colours are a real invitation to play and provide a pleasant feeling even before the first turn. Since a shining front is not everything nowadays of course naturally, our view applies in the following test report also to the remaining ranges of the offerer. In particular, we have taken the seriousness into consideration in order to warn against possible fraud or rip-offs at an early stage. The good news first: The Casino Room is an absolutely serious provider. But we also took a closer look at the remaining points of the offer and want to share the results here.
Our experiences at a glance: Is Casino Room serious?
For German players we can already issue a reassuring message here, because the company is equipped with two valid licenses for operation. Beside the Maltese Lotterie and gambling authority so also the government Curacaos provides for right and order in the Casino. These licenses are to be regarded as absolutely werthaltig and leave therefore no doubt arise that it concerns here a respectable on-line Casino.
In the reference to the offer likewise only little criticism can be expressed. Here numerous slot machines and classical Casinospiele are to the selection, so that guaranteed no boredom occurs. Some of it are equipped with a progressive Jackpot, which makes profits possible of several million euro. Particularly interesting is the beginning of the customer support, which is attainable not only over the classical contact ways such as telephone or E-Mail, but can score also with a live Chat and a Skype customer service. Technically the offerer can convince thus fully, only the Design of the web page works somewhat improvement-worthy.
Casino Room in the check: Fraud or respectable?
As entrance already mentioned, the security and Lizenzierung of the enterprise are here again emphasized. The Casino is licensed and regulated by the Maltese Lottery and Gaming Authority so that fraud can be completely ruled out. The fact that the casino room works seriously, is additionally ensured by a licensing of the government of Curacao. You will find all the necessary information on the website. In addition, the sovereign appearance of the support underlines the honorable work in the Casino.
The offer of the house
With the view and selection of a suitable on-line Casino plays naturally always also the Portfolio a superordinate role. Beside a possible bonus it is particularly a broad play selection, which inspires the public. Developer of the casino is the renowned enterprise NetEntertainment. For eingefleischte Casinofans might be already now certain that here numerous Hochkaräter are to be found. This is indeed the case, because NetEnt has been one of the absolute top providers for quite some time now – and that is exactly what is clearly noticeable in the offer. Altogether over 800 different games are offered here, which will make the heart of every player beat faster. These are divided into slot machines as well as classic casino games. The own offer is also upgraded by an in-house live dealer area.
slots and slots
The largest place in the repertoire is the slots that can be found in more than 400 different variations. Included are well-known classics as well as new and modern video slots. At the same time, attention is also paid to further variety, as both three-roller machines and five-roller machines are playable. The best known games are probably “Starbust”, “Jack Hammer”, “Gonzo’s Quest”, “Holmes and the Stolen Stones” or “Mega Fortune”. NetEnt was not the only provider responsible for the game selection, but also other prominent providers, such as Microgaming.
A direct part of the slot machines are also the jackpot games of the casino. A total of 27 of these can be found, all of which make enormous profits possible. Not infrequently, sums of one million euros or more change hands here. The best known games with progressive jackpots are probably “Dark Knight”, “Mega Moolah Isis” and “King Cashalot”.
Classical casino games
Of course the fans of classic casino games also have a reason to be happy. With Roulette and Black Jack you can find the two most popular casino games in the repertoire, which can also be played in their own live dealer area. But also in the “normal” casino the selection can be seen. Roulette, for example, is available in a total of twelve different game variations. In addition to live dealer games, there are French Roulette, Premier Roulette and American Roulette. Particularly for the risk friends besides a High Roller variant is here to the selection.
Black Jack players find similarly good options and can even between 16 different play methods select. Not only the classic Black Jack can be found here, but also Pirate 21 Black Jack, European Black Jack or Single Deck Black Jack. The Black Jack multi-hand provides additional thrills, as the casino classic can be played with several hands at once.
The live casino
The most popular casino classics can be found in the live casino, all of which can be played under the direction of a real dealer. Available here are Baccarat Live Dealer, Black Jack Live Dealer, Live Casino Roulette, Live Common Draw Black Jack and Roulette Live Dealer.
Bonus for new customers – full 200 euro to the start
New customers of the casino can claim one of the largest Boni of the industry for itself and secure themselves altogether up to 200 euro bonus assets. This is disbursed in the form of a 200 per cent deposit bonus.
A little influenced this promising offer is however by the quite sharp turnover conditions of the offerer. These provide for a 45-times turnover of the bonus amount, which must be settled within 30 days. That is not yet further tragic, however the maximum employment per turn is limited to a sum of five euro. A really big jackpot will probably not be cracked with the new customer offer. At the same time, the bonus credit is only redeemed for certain games, so that the entire portfolio cannot be used. However, more than 50 different games are available in the “bonus games” category, so that this should not be a major point of criticism overall. The required minimum deposit for participation in the opening offer is 20 Euro.
Deposit and payout: It goes without saying that it is very easy to
When checking the seriousness and security, the observation of payment transactions also plays a role. Everyone would like to use its money finally only there, where it is also surely kept and in the case of profit is briskly available. Basically we must express a clear praise in the Casino Room test report, because there are some payment methods available. In addition to the classic bank transfer, players can also use the Paysafecard, Skrill, Kredikarten or Neteller. The minimum deposit required is ten euros. However, it should be mentioned once again that the required minimum deposit for the new customer bonus is 20 euros and a higher deposit should be made accordingly. The casino does not charge any fees for its German customers. Players from Austria and Switzerland must calculate expenses, which are dependent thereby on the selected payment method.
Payout is according to our experiences in principle over the method, which was used also with the deposit. This is due to the closed money cycle, which is determined by the jurisdiction of the Maltese Lottery and Gaming Authority. At the same time, the player’s identity must be verified for payouts of more than 2,000 euros. This can be settled then by copy of the identity card or passport.
Security and regulation: No reason to the worry
A completely clear reference to the respectable function of the casino becomes clear already with the first entering of the homepage. The enterprise does not hold with its licenses behind the mountain and presents therefore to all visitors the Logos of the Maltesischen Lotterie and gambling authority, as well as the government Curacaos. Thus it can be said at first sight that this is by no means a fraud or rip-off. The casino is subject to strict conditions and regulations that ensure a transparent and fair gaming process. If at any time these requirements are no longer met, the license will be revoked. A small, but not negligible factor, is also the fact that all players can be tested here first of all free of charge and the casino can thus “look over the shoulder”.
Further indications of a safe contact point then become clear on closer inspection. All contact addresses and company information will be disclosed. At the same time, the provider also fulfils its obligations with regard to addiction prevention by, for example, carrying out a comprehensive self-assessment test or finding the rules of responsible gaming on the site.
In addition, each player is given his or her own functions with which to determine gaming behaviour. Thus for example the account can be blocked, whereby no more participation in the play enterprise is possible. At the same time the Casino refers on its web page also directly to the cooperating relief organizations, to which for example the GamCare, the Gamblingtherapy or the Gamblers Anonymous belong.
Support and customer service: Variety is the keyword
With the wire to the customer service by the Casino Room quite on variety and modernity one pays attention. The customer service staff can be contacted via telephone, e-mail, live chat and Skype, for example. The German-language support is not always attainable thereby, in principle the Kundenservice can be taken up however around the clock in requirement. Particularly practical in this respect is that all available options can be displayed directly in the help area. However it does not concern a German Hotline, so that here fees must be planned in.
Extends the Kundenservice by an extensive FAQ range. Here the players can search for the answers to the most frequently asked questions and usually find them within a few moments. Practical: You can simply enter a specific term here and the entire FAQ area will be searched. That also speaks for the seriousness of the company.
User friendliness of the casino: Goal leading and simply
optically no large highlights are interspersed by the offerer. The web page receives the visitors in brightening and friendly colors, nevertheless the modern appearance remains here a small little on the distance. Altogether the presentation makes a rather aging impression, whereby however under no circumstances the clarity is disadvantaged. Here, the focus is clearly on the essentials, ensuring fast navigation at all times. This is a plus point, which should be of great importance especially for beginners, because all information and options can be found quickly.
Won mobile App
The Casino Room App is an optimized web app that can be accessed from any mobile device. For this no download of a program is necessary, because the contents are loaded directly in the Browser. That has some advantages, because so no free storage space is needed. At the same time, however, minimally extended loading times have to be accepted. Optically there is here likewise no cause for criticism, because by the intuitive organization the navigation fits also on the way.
Fazit: Good Casino with outstanding play offer
The clear strengths of the casino lie clearly in the Portfolio and the new customer bonus. The customers find here over 800 plays, which are formed from play automats and Casinoklassikern. At the same time here also the Jackpotspiele are to be emphasized, with which breath-robbing profits can be obtained. The new customer bonus can score points above all with its amount of up to 500 euros. The requirements, however, might place one or the other beginner before a smaller task. In our experience, there are also plus points for the work of customer support, because it can be used around the clock. However, the German-speaking employees are not always available. With regard to the seriousness there are also no restrictions, since the casino is equipped with a valuable license from Malta and Curacao. Consequently, we can only make a recommendation and completely rule out fraud or rip-off in the casino room.
I am quite new in the casino room and had some questions. I contacted the support via Live Chat. And that worked excellently. As I have seen, there is also a telephone support and mail support. Especially for new players I think this is very important.
written 38 months ago